Refund policy

Damaged on arrival
Glass occasionally breaks in transit. If your order arrives damaged, email us at [hello@glasswell.store] within 48 hours of delivery with photos of the item and the box. We'll send a free replacement or a full refund, and you won't need to return anything.

Defective items
If an LED mirror doesn't work as described within 30 days of delivery, contact us and we'll replace or refund it at no cost to you.

Returns
You can return unused items within 30 days of delivery for a refund. Items must be uninstalled, undamaged, and in their original packaging. Return shipping is paid by the customer. Please email us before sending anything back so we can give you the return address and instructions.

Refunds
Once we receive and inspect your return, we'll refund your original payment method within 5 business days. Original shipping is free, so no shipping charge is deducted.

Non-returnable
Items that have been installed, drilled, modified, or damaged after delivery can't be returned.